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Frequently Asked Questions

1.How is personal customer information used ?

user data can be shared with plural PLUS providers to improve order processing and customer service. They can also be used both for the marketing of research and customer relationship management purposes, noting that some of these suppliers are not located in Cameroon or Central Africa.

What is done with your personal information ?
The user data collected helps us to customize our site according to the wishes and preferences of each user. Our priority is to offer you the most spontaneous and friendly surfing experience. The data collected are for statistical purposes only and help us :

Processing orders ;
Providing products and services ;
Process payments and communicate with you about your orders, products, services and promotional offers ;
Maintain and update our database and your accounts with us ;
Offer a unique and targeted navigation experience ;
Prevent and detect fraud and abuse on our site.

By confirming your purchase, you agree to receive

– communications related to your purchase which may include offers from partner sites ;

– communications offering to give your opinion on your purchase ;

– the promotional communications of PlurielPlus.

You can at any time unsubscribe by clicking on the link provided in each email or by contacting your customer service.

2. What about cookies ?

cookies are unique identifiers that we transfer to your device to allow our systems to recognize your device and to provide features to make your browsing experience unique and targeted.

The acceptance of cookies is not a requirement to visit the site. However, we would like to emphasize that the use of the “basket” functionality on the site and ordering is only possible with the activation of cookies. Cookies are small text files that identify your computer to our server as a single user when you visit certain pages of the site and they are stored by your Internet Browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, you save time while you are safe, or if you want to enter, the Site. We only use cookies for your convenience in using the site (e.g. to remember who you are when you want to change your shopping cart without having to re – enter your e-mail address) and not to obtain or use any other information about you (e.g. targeted advertising). Your browser may be configured not to accept cookies, but this would restrict your use of the site. Please accept our assurance that our use of cookies does not contain personal details or private and are virus-free.

3.What is the accuracy of the personal data provided in several more ?

you represent and warrant that you are the owner or have the necessary rights to the content you transmit to us ; that at the time of its transmission the content is accurate and true, the use of the content does not contravene any of our policies and will not be harmful to a third party (i.e. the content is not defamatory).

4. How are my information secured ?

it is important for us to protect you from unauthorized access to your password and computer. Make sure you log out when using a shared computer. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card number when confirming an order. Of course, we pass on the credit card number to the appropriate credit card company during Order Processing.

4. Examples of information collected :

The information you give us : You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you are looking for a product; place an order by plural PLUS or one of our third-party vendors ; provide information about your account (and you may have more than one if you used more than one email address when purchasing with us) or your profile ; contact us by phone, e-mail, or otherwise ; complete a questionnaire or a contest entry form. The result of these actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal Description and photograph in your profile; and financial information, including Social Security and driving licence numbers.
Automatic information: examples of the information we collect and analyze include Internet Protocol (IP) used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; buy the story, which we sometimes aggregate with similar information from other customers to create features such as bestseller; Uniform Resource Locator (URL) full click Stream, however, and our website, including date and Time; cookie number; products you have viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During the visits we may use software tools such as JavaScript to measure and collect session information, including response time, pages, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile : most mobile devices provide users the ability to disable location services. Most likely, these controls are located in the menu of the adjusting device. If you have any questions about how to disable your device’s location services, we recommend that you contact your mobile phone operator or device manufacturer.

Information from other sources: examples of information we receive from other sources include delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily updated; the account information, the purchase or the information, redemption information, and page view information from some merchants with which we operate joint ventures, or brand for which we provide technical assistance, fulfillment, advertising, or other services; term and search result information from some searches conducted through the search functions, Web search.

6. What are your rights ?

if you are concerned about your data, you have the right to request access to personal data that we may hold or process from you. You have the right to ask us to correct any inaccuracies in your data free of charge. At any time, you also have the right to request that we stop using your personal data for direct marketing purposes.